Privacy Policy
We take your privacy seriously. This policy explains how we collect, use, and protect your information.
Last Updated
April 20, 2026
Effective Date
April 20, 2026
1. Data Collection
We collect information you provide directly to us, such as when you create an account, list a business, or contact us. This includes your name, email address, phone number, business information, and any content you provide. We also automatically collect certain information about your device and how you interact with our platform, including IP addresses, browser type, pages visited, and referring URLs. Additionally, we may collect information from third-party sources to verify identities and prevent fraud.
2. Use of Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send promotional communications, respond to your inquiries, and analyze usage patterns. Your data helps us personalize your experience, detect and prevent fraud, comply with legal obligations, and protect the rights and safety of our users and the public.
3. Location Data
We collect and use location data to provide location-based services such as showing nearby vendors and improving user experience. This data is used only within the app and is not shared with third parties without user consent. We collect precise (GPS) and approximate (network-based) location information from your device only when you grant location permission through your device's system prompt. Location data is used to: (a) display nearby businesses, services, and deals relevant to your area, (b) auto-fill your address during vendor registration, (c) verify the physical presence of field sales executives at vendor locations for fraud prevention, (d) route service requests to the closest available providers, and (e) improve search accuracy and personalize recommendations. For users registered as field sales executives, we may collect background location during active duty hours (clock-in to clock-out) solely for attendance verification and territory compliance; background collection stops automatically when you clock out. You can revoke location permission at any time through your device settings, though this may limit certain features. We do not sell location data to advertisers or data brokers. Location data is retained only as long as necessary to deliver the service and is encrypted in transit and at rest.
4. Information Sharing
We may share your information with service providers who assist us in operating our platform and conducting our business, subject to confidentiality agreements. We may disclose information when required by law or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a merger, acquisition, or bankruptcy, your information may be transferred as part of that transaction.
5. Data Security
We implement comprehensive security measures including encryption, secure servers, and access controls to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of your data.
6. Cookies and Similar Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our platform. These tools help us remember your preferences, track your usage patterns, and deliver targeted content. You can control cookie settings through your browser, though this may limit certain functionality of our services.
7. Your Privacy Rights
Depending on your location, you may have the right to access, correct, or delete your personal information, object to certain processing activities, request data portability, and withdraw consent. You may also revoke app permissions (including location, camera, photos, and storage) at any time through your device settings. To exercise data rights or request account deletion, please contact us using the information provided below. We will respond to your request within 30 days.
8. Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account.
9. Third-Party Links
Our platform may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@localsaathi.in or through our contact form. You can also mail us at: LocalSaathi Privacy Team, 123 Business Tower, Bandra Kurla Complex, Mumbai 400051, India.
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